Job ref no.: 64216225-R-0001162
FWD Life Insurance Company (Bermuda) Limited

Senior Client Service Officer

FWD Life Insurance Company (Bermuda) Limited

  • 5-day week
  • Discretionary bonus
  • Medical plan

FWD spans Hong Kong & Macau, Thailand, Indonesia, the Philippines, Singapore and Vietnam, offering life insurance across its markets. In Hong Kong, FWD also provides general insurance, employee benefits, pension and financial planning services. FWD’s strategic focus is to leverage technology to create fresh customer experience, deliver easy-to-understand products, and achieve its vision to become the leading pan-Asian life insurer that changes the way people feel about insurance.

FWD is the insurance business arm of investment group, Pacific Century Group. The life insurance and general insurance operating entities of FWD Hong Kong have been assigned strong financial strength ratings by international rating agencies. While FWD Life Insurance Company (Bermuda) Limited has been affirmed ‘A3’ by Moody's and ‘A’ by Fitch, FWD General Insurance Company Limited has also received ‘A’ rating from Fitch, all with a stable outlook.

In Hong Kong & Macau, FWD has been providing quality services to around 487,000 customers with over 600+ staff.

If you are looking for a company where can fuel your inspiration and cultivate your expertise, join us on our exciting journey.

The Job:

  • Engage in the face-to-face appointments with customers and provide end-to-end sales support

  • Deliver prompt and quality customer support services to clients, ensure smooth client onboarding and after-sale support experience to maintain good customer relationships for repeated & referral business

  • Maintain extensive knowledge of the market and products to develop training materials for the team

  • Provide other administrative support as needed

The Person:

  • Degree holder in Business or related disciplines with at least 2-4 years of insurance and banking sales experience

  • Qualified with IIQE papers 1,3 & 5

  • Well organized and attentive to details

  • Ability to work independently andunder pressure

  • Strong desire to create a positive experience for every customer

  • Strong interpersonal and problem solving skills

  • Excellent command of spoken and written English and Chinese, proficiency in Putonghua is preferred

We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in employment process.

More job information
Job ref no. 64216225-R-0001162 (CT3113700-01#0218)
Job Function
  • Sheung Wan
Employment Term
  • Permanent
  • Full-time
  • 2 years - 4 years
Career Level
  • Entry level
  • Degree