Job ref no.: JR00068839
Sun Life Hong Kong Ltd

Senior Client Service Representative, Group Administration and Operations (18-month Contract)

Sun Life Hong Kong Ltd


  • To take up call enquiries related to policy administration and claims and doctor information and ensure proper logging of the enquiries for service tracking
  • To draft correspondences to answer customers’ enquiries received through email
  • Assist the team leader to monitor the call service quality and to handle feedbacks & complaints received from the client.
  • To assist the respective operation team to investigate medical service incidents received from the client and liaise with medical service providers for proper settlement
  • To handle call enquiries and emails related to policy administration and claims and doctor information as well as to assist the respective operation team to investigate and resolve medical service feedback & complaints related to medical service providers.


  • Diploma holder or above with IIQE insurance qualification
  • Minimum 2 years of hotline / call center services experience in insurance industry
  • Good communication skill
  • Sound insurance and claim knowledge
  • Good team player
  • Able to work under pressure and independently
  • Proficient in both written and spoken English and Chinese and Putonghua
  • Good knowledge of MS Word, Excel and Chinese Word processing   

We offer 5-day work, attractive salary, MPF, group life and group medical insurance; and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only be used for recruitment purpose)

More job information
Job ref no. JR00068839
  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Medical plan
Job Function
  • Hunghom
Work Model
  • On-site / At the workplace
Employment Term
  • Contract
  • Temporary
  • Full-time
  • 2 years - 7 years
Career Level
  • Non-management level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree