Senior Client Service Representative, Group Administration and Operations (18-month Contract)

Responsibilities:

• To take up call enquiries related to policy administration and claims and doctor information and ensure proper logging of the enquiries for service tracking
• To draft correspondences to answer customers’ enquiries received through email
• Assist the team leader to monitor the call service quality and to handle feedbacks & complaints received from the client.
• To assist the respective operation team to investigate medical service incidents received from the client and liaise with medical service providers for proper settlement
• To handle call enquiries and emails related to policy administration and claims and doctor information as well as to assist the respective operation team to investigate and resolve medical service feedback & complaints related to medical service providers.

Requirements:

• Diploma holder or above with IIQE insurance qualification
• Minimum 2 years of hotline / call center services experience in insurance industry
• Good communication skill
• Sound insurance and claim knowledge
• Good team player
• Able to work under pressure and independently
• Proficient in both written and spoken English and Chinese and Putonghua
• Good knowledge of MS Word, Excel and Chinese Word processing   

We offer 5-day work, attractive salary, MPF, group life and group medical insurance; and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only be used for recruitment purpose)