Job ref no.: JR00042601 (CT3127256-01#0649)
Sun Life Hong Kong Ltd

Senior Client Service Representative

Sun Life Hong Kong Ltd

Job Description:

  • Mainly responsible to conduct the post sales call to new client per regulatory requirement.
  • Handle customer enquiries via hotline and walk-in services
  • Meet service standard and KPIs according to internal guidelines and rules
  • Conduct various outbound calls with documented protocols
  • Liaise with internal departments, channels and customers on replies to enquiries and required documents
  • Maintain and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Provide customers with product and service information
  • Identify and escalate priority issues
  • Document all call information according to standard operating procedures
  • Participate in customer service-related projects and provide recommendations to improve work processes and service level of the team


  • Diploma or above in any discipline
  • Minimum of 4 years in client service with good knowledge of insurance industry preferred
  • Holder of IIQE paper 1, 3 and 5 is preferable
  • Strong team player with positive attitude
  • Client-centric with good communication and interpersonal skills
  • Detail-minded, multi-tasked and able to work under pressure
  • Good spoken and written English & Chinese (both Cantonese and Mandarin)
  • Good PC skills in MS Office 

We offer attractive salary, MPF, group life and group medical insurance and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only used for recruitment purpose.)

More job information
Job ref no. JR00042601 (CT3127256-01#0649)
Job Function
  • Hunghom
Employment Term
  • Permanent
  • Full-time
  • 4 years - 9 years
Career Level
  • Non-management level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree
  • 5-day week
  • Insurance plan
  • Medical plan