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Job ref no.: CT-SCQAM
Chiyu Banking Corporation Limited

Senior Compliance & Quality Assurance Manager

Chiyu Banking Corporation Limited

Responsibilities:

  • Establish and ensure policies and procedures are in line with the overall business strategic goals, particularly optimize the retention of existing customers
  • Identify business opportunities and drive service enhancements programs to ensure good quality customer experience;
  • Liaise and collaborate with different business units to design, review and unify the operation and system workflow to ensure the consistency in service delivery;
  • Formulate, drive and implement process enhancement initiatives to improve operational efficiency and effectiveness
  • Analyze customer opinions and complaints, identify areas for enhancing service quality, and prepare reports and recommendations, on the regulated business activities accordingly
  • Liaise with various internal and external entities for handling complaints in both of routine and regulatory issues, to enforce and monitor resolving actions are in compliance with policies and procedures

Requirements:

  • University graduate in Economics, Finance or related discipline
  • Minimum 8 years’ retail banking experience in compliance and quality assurance
  • Good project management, organizational and analytic skills
  • Self-motivation with good interpersonal and communication skills
  • Proficient in MS Office applications and Chinese Word Processing
  • Fluent spoken and written English, Chinese and Mandarin

(Candidate with less experience will be considered as Compliance & Quality Assurance Manager)

Please apply in strict confidence with full resume and completed application form to Human Resources Manager, 12/F., Chiyu Bank Building, 78 Des Voeux Road, Central, H.K. or e-mail to recruitment@chiyubank.com or fax to 2843 0133. For details and other career opportunities of our Bank, please refer to http://www.chiyubank.com/chiyu/en_bankinfo4_1.htm . Please quote the reference number.

Data collected will be used for recruitment purposes only. Applicants who are not contacted within 8 weeks may consider their application unsuccessful.

More job information
Job ref no. CT-SCQAM (CT3115099-01#0064)
Salary
  • N/A
Job Function
Industry
Location
  • Central
Employment Term
  • Permanent
  • Full-time
Experience
  • 8 years - 13 years
Career Level
  • Middle management level
Education
  • Degree