Job ref no.: CT-SCQAM
Chiyu Banking Corporation Limited

Senior Compliance & Quality Assurance Manager

Chiyu Banking Corporation Limited


  • Establish and ensure policies and procedures are in line with the overall business strategic goals, particularly optimize the retention of existing customers
  • Identify business opportunities and drive service enhancements programs to ensure good quality customer experience;
  • Liaise and collaborate with different business units to design, review and unify the operation and system workflow to ensure the consistency in service delivery;
  • Formulate, drive and implement process enhancement initiatives to improve operational efficiency and effectiveness
  • Analyze customer opinions and complaints, identify areas for enhancing service quality, and prepare reports and recommendations, on the regulated business activities accordingly
  • Liaise with various internal and external entities for handling complaints in both of routine and regulatory issues, to enforce and monitor resolving actions are in compliance with policies and procedures


  • University graduate in Economics, Finance or related discipline
  • Minimum 8 years’ retail banking experience in compliance and quality assurance
  • Good project management, organizational and analytic skills
  • Self-motivation with good interpersonal and communication skills
  • Proficient in MS Office applications and Chinese Word Processing
  • Fluent spoken and written English, Chinese and Mandarin

(Candidate with less experience will be considered as Compliance & Quality Assurance Manager)

Please apply in strict confidence with full resume and completed application form to Human Resources Manager, 12/F., Chiyu Bank Building, 78 Des Voeux Road, Central, H.K. or e-mail to or fax to 2843 0133. For details and other career opportunities of our Bank, please refer to . Please quote the reference number.

Data collected will be used for recruitment purposes only. Applicants who are not contacted within 8 weeks may consider their application unsuccessful.

More job information
Job ref no. CT-SCQAM (CT3115099-01#0064)
  • N/A
Job Function
  • Central
Employment Term
  • Permanent
  • Full-time
  • 8 years - 13 years
Career Level
  • Middle management level
  • Degree