Job ref no.: CT3128011-01#9560

Senior Coordinator, Helpdesk Call Centre (32K)

Optimum Solutions (Hong Kong) Limited

 
Responsibilities:
  • Support project managers to oversee the IT Helpdesk call centre service at the Government control centre
  • Monitor and examine contractors services
  • Support the problem diagnosis and resolution
  • Carry out liaison work and coordination support
  • Review the operational workflow and control measures
  • Compile management report and related statistics
Requirements:
  • Diploma in IT/Computer Science or equivalent
  • 5 years solid working experience in IT Helpdesk call centre
  • Working on Saturday, Sunday and Public Holidays is required
  • Day time shift work ONLY, 9 hours per day
  • 5 days work
  • Working Location: Wong Chuk Hang (Close to MTR station)

 

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More job information
Job ref no. CT3128011-01#9560
Salary
Job Function
Industry
Location
  • Wong Chuk Hang
Employment Term
  • Contract
  • Full-time
Experience
  • 5 years
Career Level
  • Non-management level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
Benefits
  • 5-day week
  • Medical plan