Job ref no.: 190003ES_1558080403 (CT3118441-01#0225)
AXA Hong Kong

Senior Customer Care Associate (Life Contact Centre)

AXA Hong Kong

  • 5-day week
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Medical plan
  • Special / extra leave
  • K + 1 more

Job Responsibilities

  • Responsible to call monitoring, coaching and identifying the improvement areas of the Customer Care Associate (CCA), to ensure customer's inquiries is being handled properly and in professional manner
  • Responsible to prepare and update management reports and statistics
  • Resolve issue escalated from the subordinates and give clear directions to the subordinate to perform their work and assist in follow up case with internal parties
  • Carry out any other duties and responsibilities given by the Management. This may involve answering information queries, managing customer complaints
  • Support ad hoc tasks / assignment on customer service project or initiatives

Job Requirements

  • Form 7 graduate/diploma or above
  • At least 4 years working experience in insurance / finance industry
  • Knowledge of Customer Service and Call Centre Operations
  • IIQE qualification - Paper 1, 3 & 5 preferable
  • Good interpersonal and communication skills
  • Good administrative and organization skill
  • Well organized, self-initiative and a good team-player
  • Excellent command of both written and spoken English and Chinese.Mandarin in an advantage

More job information
Job ref no. 190003ES_1558080403 (CT3118441-01#0225)
Job Function
  • Wong Chuk Hang
Employment Term
  • Permanent
  • Full-time
  • 0 year
Career Level
  • Non-management level
  • Diploma or equivalent