Job ref no.: 1900090Z_1570758712 (CT3119689-01#0153)
AXA Hong Kong

Senior Customer Care Associate (Life Contact Centre)

AXA Hong Kong

  • 5-day week
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Medical plan
  • Special / extra leave
  • K + 1 more

Job Responsibilities

  • Responsible to call monitoring, coaching and identifying the improvement areas of the Customer Care Associate (CCA), to ensure customer's inquiries is being handled properly and in professional manner

  • Responsible to prepare and update management reports and statistics

  • Resolve issue escalated from the subordinates and give clear directions to the subordinate to perform their work and assist in follow up case with internal parties

  • Carry out any other duties and responsibilities given by the Management. This may involve answering information queries, managing customer complaints

  • Support ad hoc tasks / assignment on customer service project or initiatives

Job Requirements

  • Form 7 graduate/diploma or above

  • At least 4 years working experience in insurance / finance industry

  • Knowledge of Customer Service and Call Centre Operations

  • IIQE qualification - Paper 1, 3 & 5 preferable

  • Good interpersonal and communication skills

  • Good administrative and organization skill

  • Well organized, self-initiative and a good team-player

  • Excellent command of both written and spoken English and Chinese. Mandarin in an advantage

More job information
Job ref no. 1900090Z_1570758712 (CT3119689-01#0153)
Job Function
  • Wong Chuk Hang
Employment Term
  • Permanent
  • Full-time
  • 0 year
Career Level
  • Non-management level
  • Degree