Posted on 2021-11-12
Zurich Insurance (Hong Kong)

(Senior) Customer Care Consultant (General Insurance)

Zurich Insurance (Hong Kong)

Job Responsibilities

  • Ensure all enquiries (hotline and written) received from external customers, direct sales force agents, intermediaries, brokers and other business partners are handled and resolved within the performance and quality standards
  • Provide quality service to our internal and external customer
  • Handle customer complaints and ensure all the cases received are adequately investigated, follow through and settled up to customers’ satisfaction
  • Support ad-hoc projects and special tasks such as UAT, marketing campaign or product launch etc
  • Assist senior staff to prepare management report
  • Develop effective working relationships with colleagues and across the other regions to ensure alignment of best working practice
  • Log and report respective data timely and accurately, if applicable

 

Job Requirements

  • Bachelor’s degree with minimum 3 years of experience in customer service or call centre in General Insurance / banking industry
  • Good knowledge of the General Insurance product and operations is preferable
  • IIQE Paper 1 and 2 are required
  • Good organizational and time management skills whilst working accurately and to deadlines
  • Customer focus and customer oriented
  • Strong complaint handling skills
  • High proficiency in spoken and written English, Cantonese & Mandarin
  • Proficiency in Word, Excel and Powerpoint
  • Candidates with less experience will be considered as Customer Care Consultant

 

Interested parties please simply click Apply Now to access our "Global Recruitment Management System" for submitting your application. 


You are invited to visit our web site at : http://www.zurich.com.hk


 

More job information
Salary
Benefits
  • 5-day week
  • Alternate Saturdays
  • Birthday leave
  • Compassionate leave
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Extra maternity leave
  • Extra paternity leave
  • Family medical plan
  • Flexible working hours
  • Insurance plan
  • Marriage leave
  • Medical plan
  • Social / Recreation & Sports Facilities
  • Special / extra leave
  • Staff care centre
  • Work from home
Job Function
Location
  • Quarry Bay
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 0 year - 5 years
Career Level
  • Non-management level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree