Job - Senior Customer Care Representative (Hotline), Le Corporation Limited
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Le Corporation Limited

LeEco Hong Kong, the headquarters of Asia Pacific region, was officially set up in August 2014, marking an important milestone of the company’s expansion in the overseas market. The company provides Hong Kong with an established, vertically-integrated Le Ecosystem. LeEco has held more than 20 online sales in Hong Kong, with thousands of smart devices sold on every occasion. Currently, LeEco Hong Kong offers various sales channels for users, including online pre-ordering services and 1,800 offline outlets in Hong Kong and Macau. As the only entertainment platform with over 1,700 hours of 4K programs in Hong Kong, LeEco has always been committed to providing rich and diverse online content including movies, dramas, variety shows and concerts to its fans.

More LeEco information:
LeEco Website: http://www.leeco.com/
LeEco Online Shop: http://hk.shop.letv.com/

Senior Customer Care Representative (Hotline)

Job Ref.CT3105725-01#0199

Job Responsibilities:

  • Making outbound calls to customers
  • Handling customer enquiries and complaints on Product and Service through hotlines, outbound calls, emails and correspondence, etc.
  • Ensuring all procedures taken and tasks performed are adhered to Company Policy, the corresponding guidelines and service level standard, regulatory and collecting feedback from customers to identify and analyse their issues, and offer recommendations to enhance service quality
  • Performing general clerical support to customer service team
  • Working closely with other operation teams to follow up aftersale issue

Requirements:

  • Form 7 or above with at least 2 years of working experience in customer service or call centre, preferably in banking or financial industry
  • Strong customer-oriented mindset with excellent communication and interpersonal skills
  • Independent, diligent and responsible, with a positive attitude under pressure
  • Familiar with various MS Office applications including Word, Excel and Chinese Word Processing
  • Good command of spoken and written English and Chinese

The Offer:

  • Excellent career development opportunity
  • Attractive package
     

Interested parties, please send your full resume stating career history, qualifications, current and expected salary, and availability to us by email: hkhr@letv.com

Personal data collected will be used for recruitment purpose only.
 

Apply Now
Job Ref No.
CT3105725-01#0199
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  • Discretionary bonus
  • Medical plan
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