Job ref no.: 464/19 (CT3123214-01#0018)
FedEx Express

Senior Customer Care Representative

FedEx Express

  • Dental plan
  • Education subsidies
  • Insurance plan
  • Medical plan
  • Paid overtime
  • Year-end bonus

Work Location: Kwun Tong Office

As Trace Representative, you will handle tracking and tracing inquiries and able to provide accurate, updated information and resolve shipment problems to our customers.


  • Secondary education or above
  • Fluent in written and spoken English, Mandarin and Cantonese
  • Two years of work experience, preferably in the service industry
  • Mature, patient and able to work under pressure
  • Basic PC and MS Office skills

Work Shift:

You will be expected to work 40 hours per week, within the following shift:

  • Monday to Friday: 8:00a.m. to 10:00p.m.
  • Saturday: 8:00a.m. to 6:00p.m.
  • Public Holidays: 9:00a.m. to 6:00p.m.

Attractive Fringe Benefits;

  • Two-month guaranteed Year-End Bonus
  • Performance-based Incentives (Monthly & Semi-annually)
  • Position Premium
  • Attractive Recruitment Bonus $8,000^
  • Medical and Dental Insurance
  • Twelve days' Annual Leave
  • Tuition Assistance
  • Life Insurance
  • Provident Fund
  • Employee reduced-rate Shipping
  • Discounted Tickets 

Immediate available candidates will be highly preferred.

Join FedEx and you'll be rewarded with an excellent remuneration package including two month's year-end bonus, medical and dental benefits, life insurance, retirement benefits, tuition assistance, annual leave, discounted tickets and promotional prospects.


If you are interested in joining us, please send us your application letter and resume including expected salary in a sealed envelope with marking "CONFIDENTIAL" and attention to:


The Human Resources Department, Federal Express (Hong Kong) Limited
27/F, Nanyang Plaza, 57 Hung To Road, Kwun Tong, Kowloon

(please quote the Ref. No. on the envelope and letter)


or email to [via CTgoodjobs Apply Now ]


All information provided by applicants will be treated in strict confidence and used only for recruitment purpose in accordance with the employer's personal data policies. A copy of Personal Information Collection Statement (PICS) will be provided upon request. Please write to the Human Resources Department. Applicants who are not invited to an interview within four weeks may consider their applications unsuccessful. All personal data of unsuccessful applicants will be destroyed after two years.

More job information
Job ref no. 464/19 (CT3123214-01#0018)
  • N/A
Job Function
  • Kwun Tong
Employment Term
  • Full-time
  • 2 years - 20 years or above
Career Level
  • Entry level
  • F.5- F.7 or DSE