Job ref no.: 20002165 (CT3118096-01#0480)
The Hong Kong Jockey Club

Senior Customer Digital Experience Development Officer

The Hong Kong Jockey Club

  • Gratuity

The Division

The Customer and International Business Development Division (C&I) is responsible for providing quality wagering experience marketing, and CRM to local and overseas customers of the Hong Kong Jockey Club. The ultimate aim is to provide an impressive total customer experience leading to sustainable turnover growth in a responsible manner.

The Job

You will

  • manage and deliver end-to-end digital projects, including project scoping, costing, planning, implementation, change management, quality assurance
  • manage innovative UX design process for the Club’s digital channels and services in terms of advanced UI, service design and prototype development
  • collaborate closely with business users and management to gather requirements and translate into detail user requirements, desirable user experience and feasible solution for digital channels
  • manage and liaise with IT and external vendor on specifications, development, testing and related deliverables
  • assist in designing the best digital customer wagering experience across the Club’s range of digital channels, including website, mobile app , ecommerce and social media platforms
  • assess and analyse usage behaviour and customer experience and translate findings into UX design improvements and actionable design
  • sketch wireframe and otherwise prototype for the user experience and flow, turn ideas into mockups for development team
  • stay abreast of current trends and best practices in marketing analysis and technological advancement; consistently brings in new ideas to increase customer engagement

About You

You should have

  • a degree in Information Technology, Software Engineering or other relevant disciplines
  • at least 1 year hands-on experience in iOS / AOS mobile development
  • at least 5 years solid experience in digital project management
  • strong interpersonal skills with internal and external stakeholders
  • knowledge in prototyping tools and software such as Axure, Adobe Experience Design CC, InVision is a plus
  • expertise in web/ mobile UX design and user interface design is a plus
  • strong business acumen, with good presentation and analytical skills
  • excellent communication (English and Chinese) and inter-personal skills

Candidates with less experience will be considered as Customer Digital Experience Development Officer


Terms of employment

The level of appointment will be commensurate with qualification and experience. A contract employment will be offered to the successful candidate. Contract renewal will be subject to mutual agreement between the Club and the individual.

How to Apply

Please send your resume, complete with expected salary and job reference by clicking Apply Now



We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon requested.

More job information
Job ref no. 20002165 (CT3118096-01#0480)
  • N/A
Job Function
  • Causeway Bay
Employment Term
  • Contract
  • Full-time
  • 5 years - 10 years
Career Level
  • Non-management level
  • Degree
  • Master's degree