Job ref no.: 20006245
The Hong Kong Jockey Club

(Senior) Customer Digital Experience Development Officer

The Hong Kong Jockey Club

The Department
The Customer and International Business Development Division (C&I) is responsible for providing quality wagering experience to local and overseas customers of The Hong Kong Jockey Club. It operates 88 Race Meetings a year, 33 Simulcasts days, a thrice-weekly Mark 6 Draw, 7X24 Digital Channels, 7X24 Football Betting Services on over 11,000 different leagues per year. The ultimate aim is to provide an impressive total customer experience leading to sustainable turnover growth in a responsible manner.

The Customer Digital Experience Department is responsible for leading and managing development projects of digital wagering experience and customer service digital transformation. Besides project management, its scope includes content requirement definition, user-interface and user experience design, as well as the look and feel based on customer insights and product requirements.


The Job
You will:

  • Support to deliver user centred digital application projects across the Club’s range of digital channels, including mobile app, website, e-commerce and cross-media platforms.
  • Assist to transform business analysis, customer feedback and/or market research outcomes into digital business insights and product requirement.
  • Work closely with stakeholders and assist the Manager to develop product roadmap and features development plan.
  • Translate product roadmap features into well-defined product requirements including Epic, features, user stories, and acceptance criteria.
  • Be part of the scrum team, work closely with development team to maximize value of sprint deliveries
  • Demonstrable experience with Agile methodologies such as Kanban, Scrum and tools such as Jira, Confluence and Slack.
  • Work with UI designer for the user interface
  • Support user acceptance test and product launch activities.



About You
You should have:

  • A bachelor degree or above in Business, Digital Product Design, Information Technology, Information System, or other relevant disciplines.
  • At least 3-5 years of proven working experience in Consulting / Digital Solution / Technology project management
  • Solid working experience within an agile team on digital products implementation
  • Good understanding of mobile/web technology/programming
  • Strong interpersonal skills with internal and external stakeholders. Easily understand people idea and turn it into action.
  • Excellent written and verbal communication (English and Chinese)
  • An excellent working attitude, self-motivated and being a team player
  • Product Owner experience and knowledge of Agile & Scrum development techniques and management tools like JIRA
  • Certified SAFe product owner is a plus
  • Proficiency in design and prototyping software (e.g. Adobe Creative Suite, Sketch, Axure) is preferred
  • Knowledge in Horse Racing and/or Football betting is a definite advantage
  • Understanding in latest digital trend, including Gamification and Artificial Intelligence is a plus
  • A portfolio demonstration during the interview.



Terms of employment
The level of appointment will be commensurate with qualification and experience. A contract employment will be offered to the successful candidate. Contract renewal will be subject to mutual agreement between the Club and the individual.


How to Apply
Please send your resume, complete with expected salary and job reference by clicking the Apply Now button or to:
Fax: 2576-1987
Mail: The Human Resources Department, The Hong Kong Jockey Club, 1 Sports Road, Happy Valley, Hong Kong

How to Apply

Please send your resume, complete with expected salary and job reference by clicking Apply Now.

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon requested.

More job information
Job ref no. 20006245
Job Function
  • Causeway Bay
Employment Term
  • Full-time
  • 3 years - 5 years
Career Level
  • Non-management level
  • Degree