Job ref no.: 36819005

Senior Customer Operations Executive


Your role

  • Work with IT team to monitor the Business Operating Support System (BOSS) and provide support to system users
  • Perform end-to-end operations management including monitoring day-to-day business transaction processing quality, managing transactions workflow, handling suppliers/ internal stakeholders enquiries and assisting team members in meeting service pledge
  • Deal with external vendors to handle service purchasing and account payable
  • Prepare ad-hoc customer billing
  • Closely interact with business units to support system continuous enhancement and project implementation
  • Prepare management operations reports

To success in this role

  • University Degree / Higher Diploma holder in Business Administration or related disciplines
  • Minimum 5 years’ experience with sound knowledge in telecommunication products, services and operation workflows will be an advantage
  • High assertiveness and able to work under pressure
  • Self-initiated and result-oriented
  • Good communication and presentation skills
  • Good command of both spoken and written Chinese and English, Mandarin is preferable

If you have strong desire to pursue a challenging and professional career, please call us at 2883 5827 and click Apply Now.


Learn more about HKT Commercial Group business portfolios:

HKT Enterprise Solutions:

1O1O Corporate Solutions:


HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (, a copy of which will be provided immediately upon request.




HKT Enterprise Solutions is provided by HKT Commercial Group. It delivers end-to-end integrated solutions employing emerging technologies such as Artificial Intelligence, Internet of Things, cloud computing, and data analytics to assist enterprises in transforming their businesses.


Powered by HKT’s best-in-class fixed and mobile networks, HKT Enterprise Solutions enables companies to enhance operational efficiency and gain business insights.


HKT Commercial Group has a strong track record for Information and Communications Technologies (ICT) innovations serving the needs of commercial and wholesale organizations of different sizes and industries in Hong Kong, Mainland China and beyond.


HKT Commercial Group’s pioneering approach in providing "Next Generation ICT Solutions and Services" includes world-class carrier-grade cloud platforms, ultra high-speed fixed and mobile networks, award-winning industry-specific SME solutions, fixed-mobile integration, advanced cross-border capabilities and end-to-end systems integration in addressing customer needs to fuel their business growth.


We have a strong team of more than 8,000 professionals in Hong Kong, Macau and China regions, contributing to various business functions including commercial sales and marketing, solutions consulting, product development & management, China commercial business, and contact center outsourcing services, etc.

More job information
Job ref no. 36819005
Job Function
  • Quarry Bay
Employment Term
  • Full-time
  • 3 years - 4 years
Career Level
  • Non-management level
  • Degree
Require to Travel
  • No travel
  • 5-day week
  • Compassionate leave
  • Discretionary bonus
  • Marriage leave
  • Medical plan