Job ref no.: CTF-06595
HKT Services Limited

Senior Customer Relationship Officer – Service Support & Work Process Management

HKT Services Limited

  • Competitive pay
  • Discretionary bonus
  • Medical plan
  • Shuttle bus
  • Special / extra leave


  • To responsible for the work process management covering workflow design, execution, review and enrichment in call centers;
  • To plan and design the workflow for daily operation, major in mobile and membership services;
  • To review the effectiveness and efficiency of implemented workflow;
  • To coordinate with internal teams and different business units; 
  • To promote the continuous improvement on operation efficiency, service quality and customer satisfaction;
  • To handle new tasks assigned.


  • HKCEE or HKDSE or above in any disciplines;
  • A minimum of 2 year work experience;
  • Good command of PC applications including MS Excel, Word and Power Point; 
  • Detail-oriented and sensitive to identify opportunity for enhance efficiency;
  • Effective interpersonal and communication skills and able to work with people at all levels;
  • Self-motivated and able to accomplish multiple tasks and work under tight timeline;
  • Prior exposure to mobile industry will be an advantage;
  • Good in written English and Cantonese;
  • Fresh graduates with high potential will also be considered. 

We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please send us your resume (please put our ref no. on the application subject), stating your present and expected salary to Human Resources Department to email:

For more information on other job opportunities of PCCW, please visit our website:

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

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More job information
Job ref no. CTF-06595 (CT3115165-01#1541)
  • N/A
Job Function
Employment Term
  • Full-time
  • 2 years - 7 years
Career Level
  • Non-management level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree