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Job ref no.: CT3112710-01#0304
Medilase Hair Removal Centre Limited

Senior Customer Relationship Officer - Call Center

Medilase Hair Removal Centre Limited

Benefits
  • 5-day week
  • Dental plan
  • Education subsidies
  • Medical plan

Responsibilities:

  • Deliver quality customer services in a professional manner
  • Handle customer enquiries from all channels (tel calls, email, letter, social media etc)
  • Handle customer complaints in good manner/ empathy and follow through properly with agreeable solutions with customer
  • Prepare regular complaint management reports to depict customer insight, cases nature and service improvement suggestions

Requirements:

  • Form 7 / DSE or above with at least 2 years of work experience in customer service or call centre, preferably in beauty industry
  • Positive mindset and cheerful
  • Good presentation skills (spoken and listening)
  • Good complaint handling skills
  • Able to work under pressure environment
  • Good command of spoken and written Chinese and English. Putonghua is a plus.
  • Basic PC skills (Microsoft Office Excel)
  • Candidates with less experience will be considered as Customer Relationship Officer

We offer attractive remuneration package and career development opportunity to the right candidate. Interested parties, please send resume and portfolio by clicking Apply Now.

All personal data collected will only be used for recruitment related purposes.

 

More job information
Job ref no. CT3112710-01#0304
Salary
  • N/A
Job Function
Industry
Location
  • Tsimshatsui
Employment Term
  • Permanent
  • Full-time
Experience
  • 2 years - 7 years
Career Level
  • Non-management level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip