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Job ref no.: CTF-11587
HKT Services Limited

Senior Customer Relationship Officer (Content Update Management)

HKT Services Limited

Benefits
  • 5-day week
  • Competitive pay
  • Discretionary bonus
  • Medical plan

The Job:
  • Upload the request content to Knowledge board within agreed SLA
  • Ensure the Knowledge board content is correct and with agreed formatting
  • Carry out regular review on Knowledge board content, revamp for improvement user experience
  • Proactively work with content owner, ensure the content accuracy and readability
  • Host focus group to collect user feedback on Knowledge board improvements
  • Ensure Knowledge board content is stored in secured area and proper access right controls applied to stop any unauthorized access
  • Coordinate with internal teams to follow up on the requirements of the data change (eg. change request), clarify when appropriate
The Person:
  • Post-Secondary or F.5/DSE with 1 year of customer service experience
  • Attention to details, positive working attitude, self-motivated, responsible and result-oriented
  • Customer oriented, excellent communication and interpersonal skills
  • Initiative and innovative in making recommendations on continue service/content improvement
  • Well versed in MS Office applications with knowledge in Chinese word processing
  • Good command of spoken/ written Cantonese and English
Working Location: Kowloon Bay / Tuen Mun
Working Hours: Monday to Friday from 9:00am to 6:30pm
 

We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please send us your resume (please put our ref no. on the application subject), stating your present and expected salary to Human Resources Department by email to career-cso@pccw.com.

For more information on other job opportunities of PCCW, please visit our website.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

Privacy Policy Statement - http://www.hkt.com/staticfiles/HKTCorpsite2/Privacy%20policy/(HKT)%20HR%20Privacy%20Policy%20Statement%20(version%20-%20Nov%202017).pdf 

More job information
Job ref no. CTF-11587 (CT3117724-01#1815)
Salary
  • N/A
Job Function
Industry
Location
  • Tuen Mun
  • Kowloon Bay
Employment Term
  • Full-time
Experience
  • 1 year - 6 years
Career Level
  • Non-management level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent