Job ref no.: SCSC180510
FedEx Trade Networks Transport & Brokerage (Hong Kong) Ltd

Senior Customer Service Clerk, Air Operations

FedEx Trade Networks Transport & Brokerage (Hong Kong) Ltd

  • 13-month pay
  • Alternate Saturdays
  • Compassionate leave
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Housing allowance
  • Insurance plan
  • Marriage leave
  • Medical plan
  • Paid overtime
  • Special / extra leave
  • Year-end bonus
  • Family-friendly Leave
  • … + 9 more


  • To provide customers with the highest quality service by providing consistent customer service to ensure timely booking arrangement.
  • Respond to external/ internal customers within timeframe set once receiving enquiries through email and telephone
  • Be strong responsible for being as the leader of specific account assigned by supervisor by acting as the point of contact with the customer till the completion of booking orders, streamline the workflow and carry out with teammates.
  • Be sensitive and accurate on providing data to the internal and external customers.
  • Customer satisfaction in our CS core value to serve every kind of customers.
  • Pro-active communication with customers is necessary.
  • Coordinate with sub-contractors/ Ops / Sales/ Overseas to execute the shipment as per SOP requirements
  • Report/ Client system update as per requested
  • Monitor customer KPI
  • Other ad-hoc projects and special duties assigned


  • F.5 or above, Diploma in Logistics is preferable.
  • At least 3 years experience in customer service area, preferably in freight forwarding industry.
  • Capable in handling correspondence independently is an advantage.
  • Knowledge of Excel is a Must.
  • Fluent spoken & written in English & Chinese (Mandarin) required for smooth operation of business

Join FedEx and you'll be rewarded with an excellent salary and benefits package including two months' year-end bonus, medical and dental benefits, life insurance, provident fund, annual leave, and promotional prospects.

If you are interested in joining us, please send us your application letter and resume including expected salary and date of availability by email.

Our company addresses:

Unit 801, 8/F, Metroplaza Tower 1

223 Hing Fong Road, Kwai Fong



All information provided by applicants will be treated in strict confidence and used only for recruitment purpose in accordance with the employer's personal data policies. A copy of Personal Information Collection Statement (PICS) will be provided upon request. Please write to the Human Resources Department. Applicants who are not invited to an interview within four weeks may consider their applications unsuccessful. All personal data of unsuccessful applicants will be destroyed after one year. 

More job information
Job ref no. SCSC180510 (CT3115927-01#0029)
  • N/A
Job Function
  • Kwai Fong
Employment Term
  • Permanent
  • Full-time
  • 3 years - 8 years
Career Level
  • Non-management level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip