Job ref no.: CT3116008-01#0466
TUV Rheinland Hong Kong Ltd

Senior Customer Service Coordinator

TUV Rheinland Hong Kong Ltd

Benefits
  • 5-day week
  • 13-month pay
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Flexible working hours
  • Marriage leave
  • Medical plan
  • Paid overtime
  • … + 3 more

Responsibilities:

  • Overall responsibility for its assigned projects
  • Handle communication with customer for assigned projects and other enquiries
  • Process execution and documentation within given guidelines
  • Reporting to CSAM team colleagues and / or KAM of relevant issues, such as customer feedback, problems in executing of services
  • Proactive approach and responsibility on optimization of services and processes
  • Handling of work according to the quality assurance guidelines and the instructions of the supervisors

Requirements:

  • Previous relevant experience in customer service position
  • Sense for excellence in customer service
  • Extremely well organized and detail-minded
  • Personable and excellent communication skills
  • Good project management skills
  • Advanced skills in MS Excel, Word
  • Fluent spoken and written English, Mandarin and Cantonese
  • Able to work under tight timelines

Interested parties please send detailed resume with your current and expected salary, date of availability to the Human Resources Department by email at [via CTgoodjobs Apply Now ]

All information received will be kept in strict confidence and used for employment purpose only. Applicants who are not invited for interview within 5 weeks may assume their applications unsuccessful and their data will be retained for 6 months for other suitable vacancies in our organization.

 

More job information
Job ref no. CT3116008-01#0466
Salary
  • N/A
Job Function
Industry
Location
  • Tsuen Wan
Employment Term
  • Permanent
  • Full-time
Experience
  • 3 years - 9 years
Career Level
  • Non-management level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree