Job ref no.: CT3117036-01#4329

Senior Customer Service Executive (5 days work)

API Lab Testing Limited

Benefits
  • 5-day week
  • 13-month pay
  • Medical plan

http://www.api-hk.com

In API Hong Kong laboratory, a variety of tests are performed on household items: toys, furniture, DIY, kitchenware, electric appliances, etc.

With the continuous expansion of our lab activities we are looking for dynamic and motivated candidates to join the testing team.

Responsibilities:   

  • Primary customer interface to coordinate customer requirement to lab operations.
  • Provide friendly and professional pre-sale and post-sales throughout order transaction.
  • Handle sample registration and release of test report.
  • Handle customer enquiry on service capacity, quotation, reporting status, report contents and complaints.
  • Follow up with customer on missing information and samples.
  • Provide regular summary report to customer regarding the lab service.

Requirements:

  • Minimum 3 years’ relevant experience in laboratory testing company (Candidates with less experience will be considered as Customer Service Executive).
  • Highly-organized, capable of working under pressure with multi-task assignments
  • Good command of English and Chinese
  • Good computer skills
  • Familiar with European regulations/standards is an advantage

5 days work (overtime and weekend work required if necessary).

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More job information
Job ref no. CT3117036-01#4329
Salary
  • N/A
Job Function
Industry
Location
  • Tsuen Wan
Employment Term
  • Full-time
Experience
  • 3 years
Career Level
  • Non-management level
Education
  • F.5- F.7 or DSE