Job ref no.: CTT-10643 (CT3123398-01#1172)
HKT Teleservices

Senior Customer Service Executive (Business Customer Hotline - Technical Helpdesk “ Evening Shift”)

HKT Teleservices

Benefits
  • Discretionary bonus
  • Medical plan

 Join-in Bonus HK$8,000

We require enthusiastic service-oriented people to handle business customers’ enquiries and requests in a professional and timely manner. You will receive professional training in customer service skills and products that will provide you with the skills and knowledge required for a successful career.

The Job :

  • Attend to service enquiries including technical support and fault report via inbound call or email
  • Liaise with internal and external parties for fault restoration
  • Maintain good customer relationship
  • Operating Windows : 15:00 – 00:00 (including Sat/Sun/Public Holiday, night shift allowance is applied)
  • Working Location: Kowloon Bay

The Person :

  • Form 5 graduate or above with at least 1 year’s relevant experience in contact center / customer service
  • Good customer service skills and telephone manner
  • Ability to communicate in both English and Cantonese (Putonghua will be an advantage)
  • Proactive and able to work under pressure
  • Candidates with less experience will be considered for the position of Customer Service Executive
  • Fresh Graduates will also be considered

We offer :

  • Structured training programme
  • Attractive incentive bonus, join-in bonus and shift allowance (if applicable)
  • Comprehensive medical coverage
  • 14 days paid annual leave
  • Clear career path

To apply :
Post : Human Resources, HKT Limited, 13/F, 9 Po Lun Street, Lai Chi Kok, Kowloon
E-mail : telsjobs3@pccw.com
Fax : 2962 5613

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

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More job information
Job ref no. CTT-10643 (CT3123398-01#1172)
Salary
Job Function
Industry
Location
  • Kowloon Bay
Employment Term
  • Full-time
Experience
  • 1 year - 6 years
Career Level
  • Non-management level
Education
  • F.5- F.7 or DSE