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Job ref no.: CTT-04414 (CT3126461-01#3930)
HKT Teleservices

Senior Customer Service Executive (Business Customer Hotline - Technical Helpdesk “ Evening Shift ”)

HKT Teleservices

Senior Customer Service Executive (Business Customer Hotline - Technical Helpdesk)

– Join-in Bonus HK$8,000

We require enthusiastic service-oriented people to handle business customers’ enquiries and requests in a professional and timely manner. You will receive professional training in customer service skills and products that will provide you with the skills and knowledge required for a successful career.

Join-in Bonus HK$8,000

The Job :

  • Attend to service enquiries including technical support and fault report via inbound call or email
  • Liaise with internal and external parties for fault restoration
  • Maintain good customer relationship
  • Operating Windows : 15:00 – 00:00 (including Sat/Sun/Public Holiday, night shift allowance is applied)
  • Working Location: Kowloon Bay

The Person :

  • Form 5 graduate or above with at least 1 year’s relevant experience in contact center / customer service
  • Good customer service skills and telephone manner
  • Ability to communicate in both English and Cantonese (Putonghua will be an advantage)
  • Proactive and able to work under pressure
  • Candidates with less experience will be considered for the position of Customer Service Executive
  • Fresh Graduates will also be considered

We offer :

  • Structured training programme
  • Attractive incentive bonus, join-in bonus and shift allowance (if applicable)
  • Comprehensive medical coverage
  • 14 days paid annual leave
  • Clear career path

 

Applications should be sent to us by clicking the Apply Now button below or by post

Address : Human Resources, HKT Limited, 13/F, 9 Po Lun Street, Lai Chi Kok, Kowloon

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.   

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More job information
Job ref no. CTT-04414 (CT3126461-01#3930)
Salary
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 1 year - 5 years
Career Level
  • Non-management level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree
Benefits
  • 5-day week
  • Discretionary bonus
  • Medical plan