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Job ref no.: CTT-05002
HKT Teleservices

Senior Customer Service Executive (Business Customer Hotline - Technical Helpdesk)

HKT Teleservices

Benefits
  • Competitive pay
  • Discretionary bonus
  • Insurance plan
  • Medical plan

We require enthusiastic service-oriented people to handle business customers’ enquiries and requests in a professional and timely manner. You will receive professional training in customer service skills and products that will provide you with the skills and knowledge required for a successful career.

The Job :

  • To support in-bound/out-bound telephone call handling on fault reports and enquiries.
  • To handle email enquiries
  • To liaise with Network Operation Center & Field Service Team for fault restoration.
  • To assume a mentor’s role which helping unit manager on staff training and management.
  • To promote the company’s products and services by effective cross-selling practice.
  • To work with the team and line manager for achieving the pre-defined Key Service Indicators.
  • To maintain good customer relationship.
  • To perform 24-hour shift duties including Sat/Sun/Public Holidays
  • Working Location: Kowloon Bay

The Person :

  • Form 5 Graduate with at least 2 years’ working experience in customer support and / or technical support related disciplines
  • Certificate holder in Electronic Engineering / Computer Studies or Certified Technicians / Professionals in related disciplines highly preferable
  • Good customer service skills
  • Knowledge on telecom products – such as Voice, Data, Broadband Internet Services; Voice Systems; Data Equipment / Networking / Security; Mobile Solutions; etc,
  • Ability to communicate in both English and Cantonese (Putonghua will be an advantage)
  • Proactive and able to work under pressure
  • Candidates with less experience will be considered for the position of Customer Service Executive

We offer :

  • Structured training programme
  • Attractive incentive bonus, join-in bonus and shift allowance (if applicable)
  • Comprehensive medical coverage
  • 14 days paid annual leave
  • Clear career path

To apply :
Post : Human Resources, HKT Limited, 13/F, 9 Po Lun Street, Lai Chi Kok, Kowloon
E-mail : telsjobs3@pccw.com
Fax : 2962 5613

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.
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More job information
Job ref no. CTT-05002 (CT3115165-01#0274)
Salary
  • N/A
Job Function
Industry
Location
  • Kowloon Bay
Employment Term
  • Full-time
Experience
  • 2 years - 7 years
Career Level
  • Non-management level
Education
  • F.5- F.7 or DSE