Job ref no.: CT3118690-01#6695

Senior Customer Service Executive / Customer Service Executive (5-day work)

API Lab Testing Limited

  • 5-day week

In API Hong Kong laboratory, a variety of tests are performed on household items: toys, furniture, DIY, kitchenware, electric appliances, etc.

With the continuous expansion of our lab activities we are looking for dynamic and motivated candidates to join the testing team.


  • Primary customer interface to coordinate customer requirement to lab operations.
  • Provide friendly and professional pre-sale and post-sales throughout order transaction.
  • Handle sample registration and release of test report.
  • Handle customer enquiry on service capacity, quotation, reporting status, report contents and complaints.
  • Follow up with customer on missing information and samples.
  • Provide regular summary report to customer regarding the lab service.


  • Minimum 3 years’ relevant experience in laboratory testing company (Candidates with less experience will be considered as Customer Service Executive).
  • Fresh grad candidate is welcomed
  • Highly-organized, able to work independently and capable of working under pressure with multi-task assignments
  • Good command of English and Chinese
  • Good computer skills
  • Familiar with European regulations/standards is an advantage.
  • Having the experience of component sorting is an advantage.

5 days work (overtime and weekend work required if necessary).

* Interested parties please send your full resume stating date of availability, present and expected salary via Apply Now Button.*

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

More job information
Job ref no. CT3118690-01#6695
  • N/A
Job Function
  • Tsuen Wan
Employment Term
  • Full-time
  • 3 years - 8 years
Career Level
  • Non-management level
  • N/A