Job ref no.: 96478652-190000OU (CT3116213-01#0661)
DBS Bank Ltd

Senior / Customer Service Executive (Phone Banking), Customer Centre, Technology & Operati

DBS Bank Ltd

DBS. Living, Breathing Asia.

DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named ¡§Asia¡¦s Best Bank¡¨ by The Banker, a member of the Financial Times group, and ¡§Best Bank in Asia-Pacific¡¨ by Global Finance. The bank has also been named ¡§Safest Bank in Asia¡¨ by Global Finance fornine consecutive years from 2009 to 2017.


  • Provide one-stop service to credit card customers by handling phone enquiries and processing applications to enhance customer experience

  • Implement customer retention programs and identify cross-selling opportunities proactively

  • Ensure all operational and sales activities are in full compliance with both internal and external regulatory and compliance requirements


  • Post secondary or above, preferably degree holder in any disciplines

  • Experience in call centre or banking industry, good knowledge of credit card operations and banking services is an advantage

  • Customer-focused with excellent communication and interpersonal skills

  • Able to work in shifts on weekends and public holidays

  • Good command of written and spoken English and Chinese, fluency in Putonghua is an advantage

  • Candidates with more experience will be considered as Senior Customer Service Executive

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

More job information
Job ref no. 96478652-190000OU (CT3116213-01#0661)
Job Function
Employment Term
  • Full-time
  • 0 year - 15 years
Career Level
  • Entry level
  • F.5- F.7 or DSE