Job ref no.: 177400723-2100001G (CT3129293-01#0091)
DBS Bank Ltd

Senior / Customer Service Executive (Phone Banking), Customer Centre, Technology & Operations

DBS Bank Ltd

About this company
Business Function


Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.



Responsibilities
  • Provide one-stop service to credit card customers by handling phone enquiries and processing applications to enhance customer experience

  • Implement customer retention programs and identify cross-selling opportunities proactively

  • Ensure all operational and sales activities are in full compliance with both internal and external regulatory and compliance requirements

Requirements


  • Post secondary or above, preferably degree holder in any disciplines

  • Experience in call centre or banking industry, good knowledge of credit card operations and banking services is an advantage

  • Customer-focused with excellent communication and interpersonal skills

  • Able to work in shifts on weekends and public holidays

  • Good command of written and spoken English and Chinese, fluency in Putonghua is an advantage

  • Candidates with more experience will be considered as Senior Customer Service Executive


Apply Now



We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.



We regret only shortlisted candidates will be notified.


More job information
Job ref no. 177400723-2100001G (CT3129293-01#0091)
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 1 year - 17 years
Career Level
  • Entry level
Education
  • Diploma or equivalent