Job ref no.: CTA-02761 (CT3120118-01#0824)
HKT Services Limited

Senior Customer Service Executive

HKT Services Limited

  • 5-day week
  • Discretionary bonus
  • Medical plan

HKT-COMMERCIAL GROUP has a strong track record in Information and Communications Technologies (ICT) innovations serving the needs of commercial organizations of different sizes and industries in Hong Kong, Mainland China and beyond.

The Job

  • Provide face-to-face service to customers in answering & handling enquiries / requests professionally at service counter on company commercial mobile products and services
  • Provide high level of personalized service to customers and develop a long-term customer relationship
  • Handle and advise customer inquiries on usage issue of Smart devices, Mobile Broadband and various related products/equipment
  • Assist to monitor the stock count process in shop to ensure stock accuracy
  • Promote company commercial mobile products/services
  • Any other job duties as required by supervisor

The Person

  • Diploma holder or above with at least 5 years sales and customer service experience in Sales / Customer service field / Luxurious Retail Brand.
  • Strong interest in mobile products and services. Relevant experience in telecommunication industry is an advantage
  • Highly customer-oriented with patience, caring attitude and result-oriented service manner
  • Outgoing with good interpersonal, communication and presentation skills, good command of both written and spoken English and Cantonese
  • Willing to take up shift duties to work on weekend
  • Less experience will be considered as Customer Service Executive

If you wish to have an exciting and rewarding career, please send your resume, quoting the reference number, your present and expected salary to us via the following methods.


Fax: 2962-5981

For more information on other job opportunities of PCCW, please visit our website at

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

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More job information
Job ref no. CTA-02761 (CT3120118-01#0824)
  • N/A
Job Function
  • Kowloon Bay
Employment Term
  • Permanent
  • Full-time
  • 5 years - 10 years
Career Level
  • Entry level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree