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Job ref no.: 36830078
HKT Teleservices

Senior Customer Service Executive

HKT Teleservices

You will contribute to the total customer satisfaction by providing excellent helpdesk support to end users. 

Responsibilities:

 

  • Provide technical support via phone and email to address query/incident reported from users
  • Identify, diagnose, and resolve problems related to PCs, application, software, mobile device, system and network issues
  • Log customer requests into the system, ensure proper tracking / follow up and escalation of incidents for additional troubleshooting as if required
  • Monitor and maintain service quality in accordance to Service Level Agreement

 Requirements:

  • Diploma or above in Information Technology or Computer related disciplines
  • At least 3 years’ helpdesk / call centre experience
  • Ability to multi-task in a fast-paced environment
  • Familiar with the following IT Applications/systems:
    • Windows 10 / 7
    • MS Office
    • Adobe Reader / Writer
    • Mobile device setup and usage (iOS and Andorid)
    • WiFi and basic network knowledge
  • Willing to take shift duty (42.5 hours' per week)
  • Customer-oriented with good communication skills in both spoken and written English and Chinese (includes Putonghua)

Interested parties please WhatsApp/Line/WeChat 9020 1238 for enquiries or click Apply Now button.

 

The role comes with attractive benefits such as:

 

  • Join-in Bonus HK$12,000
  • Comprehensive and structured training
  • 5-day work week
  • 14 days’ paid annual leave
  • Monthly Performance Incentive
  • Non-Contributory Provident Fund
  • Medical Coverage
More job information
Job ref no. 36830078
Job Function
Industry
Location
  • Sheung Wan
Employment Term
  • Full-time
Experience
  • 3 years - 4 years
Career Level
  • Entry level
Education
  • Degree
Require to Travel
  • No travel
Benefits
  • 5-day week
  • Compassionate leave
  • Competitive pay
  • Marriage leave
  • Medical plan