Job ref no.: 228-228TC010618_TC

Senior Customer Service Manager - Banking Industry


  • Competitive pay
  • Dental plan
  • Insurance plan
  • Medical plan

Our Client, one of the leading commercial banking group in Hong Kong is now looking for a Senior Customer Service Manager to join their dynamic team


  • Handle customer feedback and complaints through different channels
  • Lead junior staff and other frontline staff on resolving customer complaints
  • Propose resolution and ensure formulations are in line with the overall business strategic goals to optimize customer’s retention
  • Identify areas for enhancing service quality and prepare reports and recommendation by analyzing customer opinions and complaints
  • Liaise with internal and external parties for handing complaints in compliance with policies and procedures


  • Degree holder
  • At least 6 years work experience in banking and finance industry with 3 years experience in complaint handling or customer service management
  • Professional qualifications in mediation is preferable
  • Knowledge of banking products
  • Analytical skills and problem solving with the ability to work under pressure
  • Proficiency in Microsoft and Chinese word processing
  • Good command of spoken and written English/Chinese

Salary: 30,000 - 45,000

More job information
Job ref no. 228-228TC010618_TC (CT3115856-01#0033)
  • 30,000 - 45,000 / month
Job Function
Employment Term
  • Permanent
  • 6 years - 15 years
Career Level
  • Senior management level
  • Degree
Require to Travel
  • No travel