Job ref no.: 111103/WL
China CITIC Bank International Limited

Senior Customer Service Manager / Customer Service Manager, Contact Centre

China CITIC Bank International Limited

Key Responsibilities

  • Lead the team to handle product /webchat enquiries, financial transactions, securities trading and telemarketing calls etc.
  • Motivate the team to achieve service pledge & sales target.
  • Responsible for management report, roster management and the team’s operations.
  • Monitor to ensure all transactions and processes are complied with regulatory requirement.
  • Liaise with different departments to smoothen the program logistics & workflow.
  • Handle complicated customer inquiries and complaints referred by sub-ordinates.
  • Provide guidance and coaching to junior staff.


  • Degree holder or equivalent.
  • Possess IIQAS and other required qualifications under SFC
  • Minimum 6 years experience in retail banking customer services including 3 years supervisory experience.
  • Sound knowledge of Retail Banking products and stock trading operations.
  • Strong communication skills and selling skills, excellent telephone manner.
  • Good command of written and spoken English and Chinese (including Putonghua).

For more details about career opportunities with the Bank, please visit our website ; Please apply with full resume stating current and expected salaries.

Personal data collected will be used for recruitment related purposes only. Applicants not invited for interview within 6 weeks may consider their applications unsuccessful. However, applicants may be considered for other suitable positions within the Group for a period of not more than 2 years. Personal data will be destroyed at any time after 3 months.

China CITIC Bank International is committed to being an equal opportunities employer and intends to provide a work environment free of unlawful discrimination or harassment.  All employment decisions will be made in a non-discriminatory manner.

More job information
Job ref no. 111103/WL
  • Discretionary bonus
  • Insurance plan
  • Medical plan
Job Function
  • Cheung Sha Wan
Employment Term
  • Permanent
  • Full-time
  • 6 years
Career Level
  • Middle management level
  • Degree