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Posted on 2021-11-26
OCBC Wing Hang Bank Limited

Senior Customer Service Officer - Call Centre

OCBC Wing Hang Bank Limited

Responsibilities:

  • Handle customer enquiries, from incoming call, outbound call and email, on various banking products, credit card, cash installment and banking services
  • Handle requests from customer including but not limited to banking products, ATM, credit card, cash installment ebanking application, etc.
  • Perform account maintenance
  • Provide administrative support to the team as assigned

Requirements:

  • Form 5 or above
  • Min 1 year experience in banking industry (with card CS experience in Call Centre is preferable)
  • Good knowledge in PC (i.e. MS Office)
  • Proficiency in spoken English, Chinese and Putonghua
  • Detail-minded and customer-oriented
  • Good communication skill and telephone manner
  • Customer and service oriented and able to work under pressure

Attractive remuneration package will be offered to the right candidate. Please apply with full resume stating present & expected salary and contact phone number to The Human Resources Manager, 10/F, 161 Queen’s Road Central, Hong Kong. Please quote the reference.

Personal data collected will be used for recruitment purpose only. For more information, please visit our website: http://www.ocbcwhhk.com.

More job information
Salary
Benefits
  • 13-month pay
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Medical plan
Job Function
Location
  • Shau Kei Wan
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 1 year - 6 years
Career Level
  • Entry level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree