Handle customer enquiries, from incoming call, outbound call and email, on various banking products, credit card, cash installment and banking services
Handle requests from customer including but not limited to banking products, ATM, credit card, cash installment ebanking application, etc.
Perform account maintenance
Provide administrative support to the team as assigned
Form 5 or above
Min 1 year experience in banking industry (with card CS experience in Call Centre is preferable)
Good knowledge in PC (i.e. MS Office)
Proficiency in spoken English, Chinese and Putonghua
Detail-minded and customer-oriented
Good communication skill and telephone manner
Customer and service oriented and able to work under pressure
Attractive remuneration package will be offered to the right candidate. Please apply with full resume stating present & expected salary and contact phone number to The Human Resources Manager, 10/F, 161 Queen’s Road Central, Hong Kong. Please quote the reference.
Personal data collected will be used for recruitment purpose only. For more information, please visit our website: http://www.ocbcwhhk.com.