Our client is a top tier insurer with diverse range of services across Life and Non-Life Insurance. As part of continuous expansion and increasing business activities, this is an outstanding opportunity for a Customer Service experienced talent to join their Customer Service Team. You will be get involved in various cases in order to gain a greater exposure.
Your Responsibilities:
Handle customer enquiries through email/phone and provide excellent service in a professional and timely manner
Maintain satisfactory quality of customer service
Make appropriate recommendations to meet customers' expectation
Maintain relationship with the customers through courtesy calls to maximize the level of satisfaction
Provide, collect and manage customer data in full compliance to internal policies
Escalate enquiries when necessary in line with company's guidelines
Your Requirements:
Preferable with 2 years of experience in customer service environment and/or exposure gained in insurance or financial industry; Fresh graduate is welcome
Good knowledge of the insurance product and operations
Good communication skills, professional telephone manner
Great command of English, Mandarin and Cantonese
Proficiency in Microsoft Office applications including Word, Excel and Chinese Word Processing
If you are interested in this role, please do not hesitate to send your CV to me at [via CTgoodjobs Apply Now ] personal data collected will be kept strictly confidential and will be only used for recruitment purposes.