Job ref no.: CT3119678-01#0144
Hang Seng Bank

Senior Customer Service Officer

Hang Seng Bank

Commercial Banking – Corporate Banking

Hang Seng’s Commercial Banking (CMB) business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking high caliber individual to join us as Senior Customer Service Officer.


Principal responsibilities

  • Provide general administrative support to the relationship management team
  • Assist Relationship Managers to enable them to meet customer needs, improve client engagement and maximize operational efficiency
  • Have regular contract with customers and be able to deal independently with telephone enquiries on operational issues and take prompt follow up action on outstanding matters
  • Facilitate credit approval, check facility related documents and arrange drawdown on a timely basis
  • Support Relationship Mangers on account opening and maintenance process and ensure sufficient KYC has been completed
  • Communicate and liaise with internal parties to resolve customer issues
  • Undertake all required activities as directed by line manager or as agreed in annual objectives in support of the development of Corporate Banking



  • Diploma or above in Business administration, Finance, Accounting, Economics preferred
  • Previous experience in providing administrative support in banking or professional firms an advantage
  • Understanding of banking operations and its products or services, general knowledge in customer onboarding, trade, investment, insurance, credit approval and related documentation procedures, cash management is an advantage
  • High level of customer centricity mindset with dedication to deliver exceptional quality services of customers
  • Strong self-motivation, ability to work independently but also as a team player, with strong communication and interpersonal skills
  • problem solving skills and effective time management
  • Proficiency in both English and Chinese, with fluency in Putonghua preferred
  • Strong PC user with good MS Office and Excel skills


Candidates with less experience will be considered for the position of Customer Service Officer.


All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

More job information
Job ref no. CT3119678-01#0144
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
Career Level
  • Non-management level
  • Diploma or equivalent