Job - Senior Customer Service Representative, IPS Account Services Section, Hang Seng Bank Limited
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Hang Seng Bank Limited

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Senior Customer Service Representative, IPS Account Services Section

Job Ref.CT3107993-01#0026

Channels Management - Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking high caliber professionals to join our IPS Account Services Section as Senior Customer Service Representative.

Principal responsibilities

  • Provide quality phone banking services to different types of customer
  • Process customer requests in a professional manner
  • Handle customer opinion/feedback timely to maintain a high level of customer satisfaction
  • Keep abreast of the banking knowledge and meet the compliance/regulatory requirements

Requirements

  • Diploma or Degree Holder; Form Five with relevant working experience will also be considered
  • Require to work with flexi-hours
  • Strong customer service orientation, with good communication and phone skills
  • Willing to share ideas with colleagues and enjoy teamwork
  • With drive to learn for growth in the banking industry
  • Proficiency in both English and Chinese, with proficiency in Putonghua an advantage
  • Relevant professional qualification in insurance and investment an advantage
  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers

To apply, please read carefully the ‘Note on Collection of Personal Data and Information’ available in the careers page of our Hang Seng website : www.hangseng.com and send your resume via e-mail : recruit08@hangseng.com for our processing. You can also visit our website for further details about career opportunities with the Bank. Applicants who are not contacted within one month may consider their applications unsuccessful.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed. 

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Job Ref No.
CT3107993-01#0026
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