Job - Senior Customer Service Representative, GoGo Tech Limited
FancyBox
GoGo Tech Limited

GoGoVan empowers people to move anything, anytime, anywhere, all from the convenience of their smartphones.

We're a startup focused on revolutionizing the logistics industry one city at a time - and we need your help! If you see a role you're interested in, please reach out!


 

Senior Customer Service Representative

Job Ref.CT3107090-01#0104

Responsibilities:

  • Provide high quality customer service and meet service goal
  • Answering telephone hotline in professional manner in order to respond users’ requirements
  • Work with internal departments to seek possible solution for customers
  • Ensure a smooth running of the process with customers
  • Organize and manage daily operations of the centre

Requirements:

  • Form five/DSE or above
  • At least 3 years of working experience in customer services, preferably in Tele-Co. or Call Center
  • Strong customer service orientation, with good communication skills
  • On-Shift
  • Good command of English, Chinese and Mandar, both spoken and written
  • Proficient in Chinese and English typing
  • Able to use Microsoft Office, Computer Software and contain some basic computer knowledge
  • Hard-working, Careful, Active, Responsible, enable to work under pressure and fast-paced work environment

職責:

  • 提供優質客戶服務、達到服務目標
  • 接聽熱線電話、回應用戶要求
  • 處理用戶服務查詢、預約及投訴
  • 電腦系統輸入資料
  • 和同事尋求客戶問題的解決方案
  • 確保與客户溝通時過程順利
  • 組織和管理中心的日常運

資歷:

  • 中五程度或以上
  • 3年工作經驗或以上
  • 曾工作於電訊服務業者優先
  • 以客為先、良好溝通技巧
  • 願意輪班工作
  • 良好英語、粵語、一般普通話及
  • 懂中、英文輸入法
  • 懂使用MS OFFICE電腦軟件及具基本電腦知識
  • 勤奮細心、主動盡責、能在工作壓力及節奏快速的環境下工作

Interested party please send your full resume with expected salary to hr@gogotech.hk

Apply Now
Job Ref No.
CT3107090-01#0104
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Salary
N/A  
Benefits
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Medical plan
  • Paid overtime
Location
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Experience
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