Job ref no.: HKGCOM2019-017 (CT3118469-01#0015)
Hamburg Sud Hong Kong Limited

Senior Customer Service Specialist

Hamburg Sud Hong Kong Limited

  • Competitive pay

Department: HKG – COM
Report to: Customer Order Management Manager, Area South China

Job Description:

  • To assist supervisor in performing administrative duties, handling daily operations of designated accounts and coordination in shipments by providing customer services in order to achieve the growth and profit objectives of the company
  • To offer customers speedy response of export booking release and also patiently / quickly handle any phone / writing enquiry with ultimate aim to achieve the business plan
  • To coach customer services team and ensure smooth operation
  • Assist customer service teammates in problem solving
  • Assist Export Customer Service Supervisor in daily ASC export booking issue
  • Immediate key in GLOBE (create new bookings to shipper) and maintenance of GLOBE booking (input accurate freight & surcharges within vessel closing day, cancel bookings) and ensure rate / surcharge accuracy
  • Ensure to provide quality service to customers, handling enquiries and provide solution in professional manner
  • Check with customer for any shortfall before SI / cargo cut off and update GLOBE
  • Prepare shipping schedule with clear cut-off date / time to customers
  • Handle inquires and requests from external & internal customers
  • Handle error management to ensure data correctness
  • Handle Vessel Process and ensure run smoothly / accurately according to vessel
  • Encourage e-platform usage (INTTRA, GTNEXUS, Cargo Smart…etc.) to customers ensuring booking release timely
  • Distribute announcement for any vessel delay / port omission / schedule changes of all export cargoes
  • Contribute to meet or exceed sales objectives of Area South China by promoting and selling Hamburg Sud and Alianca service to Direct Accounts, NVOCC’s, Freight Forwarders, Trading companies, and other channels through professional customer service skills and long-term customer relationship
  • Ability to communicate effectively interdepartmentally, and externally with customers and others
  • Ability to respond effectively and in a timely manner to departmental needs, focusing on customer service
  • Demonstrate ability to communicate information and develop individuals to improve team knowledge and skill set
  • Highly customer focused and able to demonstrate excellent communication / telephone skills demonstrate and understanding of customer service “Best Practice"


  • Preferably Diploma or above
  • Good command of spoken and writing English, Mandarin & Cantonese
  • Proficiency in MS Word / Excel
  • Minimum 3 years working experience in Liner Shipping / Logisitcs industry

We offer a competitive remuneration package to the right candidate.
Please apply with full resume in PDF format with expected salary by email to [our mailbox through CTgoodjobs Apply Now ].

Personal data collected will be used for recruitment related purpose only.

More job information
Job ref no. HKGCOM2019-017 (CT3118469-01#0015)
  • N/A
Job Function
Employment Term
  • Full-time
  • 3 years - 8 years
Career Level
  • Non-management level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree