Job ref no.: CT3116128-01#3494

Senior Customer Services & After Sales Officer

J. Choo (Asia) Limited

  • 5-day week
  • 13-month pay
  • Dental plan
  • Insurance plan
  • Medical plan


  • Supporting the Commercial teams and wholesale customers with order amendments in the OET (Order Entry Tool) and SAP and the EDI system
  • Manage the Bulk orders, follow up shipments, issues
  • Manage customer orders, timing, allocation, despatch
  • Facilitate order confirmations and updates regarding orders
  • Working with sales team on replenishment
  • Manage order reallocation when stock is moved into different customer location
  • Facilitate customer order reports on SAP and updating those in Excel ready to be sent out to customers
  • Dealing with commercial returns and any associated credit notes on SAP
  • Creating composition files for customers using SAP and PLM (Product Lifecycle Management system)
  • Follow up warehouse activities to ensure we ship on time and with correct packing roles and certificates
  • Invoicing issue management
  • SAP customer account set up
  • Aftersales claim process management, including components flow and quality issue management
  • Provide excellent internal and external customer service
  • Ensure escalation of issues where necessary
  • Create documentation for letters of credit in order to submit payment to the bank
  • Communicate effectively with all departments and external customers and partners around the world



  • At least 5 years experience within a demanding and challenging administration department preferably on an international level and advantageous if within the luxury sector.
  • An understanding of Logistics and Supply Chain
  • Customer Service Experience – preferably from seasonal fashion industry
  • Ability to interface comfortably and effectively with employees at all levels within Jimmy Choo.
  • Accuracy and attention to detail is paramount
  • Ability to juggle and prioritise tasks, and meet deadlines under pressure
  • The ability to work independently and take initiative
  • Excellent organisational skills which ensure follow-through of tasks to completion
  • Excellent communication skills and a positive attitude and ability to work in team
  • ERP operating experience is mandatory (preferable in SAP experience)
  • Highly Proficient user of MS Office Excel
  • Ensure delivery of results within tight deadlines
  • Excellent communication and interpersonal skills
  • Strong commercial awareness
  • Open minded for any idea and opportunity
  • Ability to work in a fast paced environment, being flexible in approach to meet requirements
  • Ability to learn new systems
  • Well presented with the ability to communicate confidently in English, Cantonese and Mandarin


We offer excellent career opportunities to the successful candidates. Interested parties please send your full resume with both current and expected salary through the below Apply Now button


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More job information
Job ref no. CT3116128-01#3494
  • N/A
Job Function
  • Tsimshatsui
Employment Term
  • Permanent
  • Full-time
  • 5 years
Career Level
  • Middle management level
  • Degree