Job ref no.: CT3117169-01#0024
Worldwide Flight Services Holdings S.A.

Senior Customer Services Officer – ELEMENTS

Worldwide Flight Services Holdings S.A.

  • Dental plan
  • Discretionary bonus
  • Flexible working hours
  • Medical plan
  • Special / extra leave

Working at ELEMENTS, an over one million square feet shopping mall located at 1 Austin Road West, Kowloon:


  • To manage the Information Counters at ELEMENTS.
  • To lead the Customer Services Officers to provide superb customer service.    
  • To handle enquiries and build harmonious relationship with tenants and visitors.
  • To provide high quality customer service to tenants and visitors.
  • To carry out promotional activities in the mall.
  • To assist in resolving complaints by tenants and visitors.


  • Secondary 5 or above in hospitality or business-related streams.
  • 3 years of experience in hospitality, tourism or customer service industry and 1 year of experience in supervisory level.
  • Fluent in English, Cantonese and Putonghua. Additional language skill is an asset.
  • Proficient in common software applications.
  • Possess good interpersonal and organizing skills.

Candidates with less experience will be considered for the Customer Services Officer position.



We offer excellent career prospects and attractive compensation package to the right candidates. Interested parties please apply with a detailed resume including current & expected salary, availability and contact details resume by clicking Apply Now.

All information collected will be kept in strict confidence and only for employment-related purposes.

More job information
Job ref no. CT3117169-01#0024
  • 14,000 - 19,000 / month (negotiable)
Job Function
  • Tsimshatsui
Employment Term
  • Full-time
  • 3 years - 5 years
Career Level
  • Non-management level
  • Diploma or equivalent