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Job ref no.: CT3116348-01#0987

Senior Customer Services Officer - Quality Assurance & Complaint Handling

SALT Consulting International Company Limited

Our Banking client is hiring a Senior Customer Service Officer.

  • Handle verbal, in person or written complaint
  • Give verbal / written reply for customer complaints
  • Assign complaints to relevant ownership departments for further investigation
  • Prepare management reports for reviewing complaints on a regular basis
  • Monitor complaint resolution satisfaction
  • Provide counseling and training when needed

 

Interested parties pls send us your CV in MS Word format.

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More job information
Job ref no. CT3116348-01#0987
Salary
  • N/A
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 0 year - 5 years
Career Level
  • Entry level
Education
  • N/A