Job ref no.: CT3117633-01#0078
Arvato Services Hong Kong Limited

Senior Customer Services Officer

Arvato Services Hong Kong Limited

  • 5-day week
  • 13-month pay
  • Birthday leave
  • Education subsidies
  • Insurance plan
  • Marriage leave
  • Medical plan
  • Paid overtime
  • Year-end bonus
  • K + 3 more

Job Responsibilities:

  • Communicate with internal/external customers on inbound and outbound order management, escalation, resolution, operational activities, reports deliverable & data inputs.
  • Maintain SAP Material Master for new product & customer master creation undertakings.
  • Trigger & participate Project Improvement (BPI) till implementation. Assist Senior Analyst, Service Delivery in Business Process training within team members.
  • Support Month-end/Quarter-end/new product launch; and attend customers call and QBR.
  • Responsible to create/update Working Instruction for the assigned process.

Job Requirements:

  1. 5-6 years relevant experience
  2. Higher Diploma or above in Logistics, Supply Chain or related discipline
  3. Knowledge in SAP is an advantage
  4. Good command in both spoken and written English and Chinese
  5. Customer Oriented, Good communication and interpersonal skills

We offer competitive remuneration package to the right candidate. Interested parties please apply by submitting resume with career details, expected salary and contact information to HR Department 

We are an equal opportunities employer; all personal data will be treated in strict confidential and for recruitment purpose only.

More job information
Job ref no. CT3117633-01#0078
  • N/A
Job Function
Employment Term
  • Full-time
  • 5 years - 20 years or above
Career Level
  • Non-management level
  • Asso. Deg or High Dip