Job ref no.: 00009N55

Senior Digital Design UX Manager - Retail Banking and Wealth Management


Some careers prize diversity more than others.
If you’re looking for a role where you will continue to be respected as an individual and valued for the contributions you make, remember how diversity drives success right here at HSBC.

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Senior Digital Design UX Manager.

In this role, you will

  • Leading internal and external usability testing, and a deep understanding of customer attitudes, needs and expectations across PC, mobile, tablet and social media
  • Driving the banks multi channel strategy
  • Ensuring all products are best in class, offer standout customer experience and adhere to our brand guidelines
  • Understanding that local regulation and customs may mean some services need tailoring individually
  • Leading the move from local propositions to truly global ones that can be delivered locally but designed to globally defined standards
  • Promoting sustainable cost savings and operational efficiencies through standardising systems, processes and products on a global scale.
  • Leading the delivery products that are sufficiently different to those of our competitors

To be successful in this role, you should meet the following requirements

  • Proven design and user experience background with industry expertise and experience
  • Experience of leading, managing and motivating a team in a customer focused organisation, in disciplines such as digital, technology services or change management
  • Knowledge of design tools such as Axure, Maqetta and an awareness of project methodology, frameworks and best practice
  • Experience setting strategy, planning and prioritising projects
  • Strong negotiation and relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities

For further details and application information please visit our career site, search under reference number 00009N55

You’ll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited

More job information
Job ref no. 00009N55 (CT3113706-01#0636)
  • N/A
Job Function
Employment Term
  • Full-time
  • 6 years - 7 years
Career Level
  • Senior management level
  • Degree