Senior Digital Partnership Manager

Wholesale – CMB Chief Operating Officer’s Office

Hang Seng’s Commercial Banking (CMB) business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies. 

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services.  As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking a high caliber professional to join our department as Senior Digital Partnership Manager.

Principal responsibilities

• Drive the development of ecosystem strategy, roadmap and execution of strategy for ecosystem partnership to best-in-class business ecosystem for the bank
• Nurture and groom new onboard partners to develop an eco-system to bring in new customer base and alternative data to grow business
• Innovate the new business model or new revenue driver through ecosystem partnership to grow consumer business in terms of customer acquisition and joint customer value proposition
• Work with business and functional teams to translate partnership strategy into clear roadmaps, and actionable pipeline of opportunities
• Design, manage and deliver open customer journeys for scalable business results
• Develop and maintain an opportunity assessment framework to guide the identification, promotion and development of new markets, services, or capabilities through partnerships and/or ecosystem engagement.
• Ensure alignment of revenue recognition methodology with Finance; track financial performance and business drivers
• Support the formulation of digital strategy, using iterative research on political/ economical/ environmental/ regulatory/ technological changes; digital trends; competition landscape and customer needs

Requirements

• University degree in Business Administration, eCommerce, OR other relevant qualifications;
• Proven experience (at least 8 years) in digital engagement in terms of extending the bank's products and service offerings with partnership building
• Previous digital innovation experience along with business
• Experience in project management, with good knowledge of SME business an advantage
• Digital savvy with experience in management consulting, open banking, strategy, product development / commercialization or e-Commerce;
• Strong interpersonal skills to build and influence key stakeholders & partners
• A quick learner with strong analytical skills and able to move seamlessly from high level concepts to detail
• Ability to make decisions based on insight and analysis
• Creative thinking to generate new idea and deliver business value
• Knowledgeable in banking operations, banking products/ services, ideally in Commercial Banking
• Could communicate, speak and write, in fluent English and Cantonese/ Putonghua (a plus)

Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have. 

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.