Job ref no.: CT3118201-01#2234

Senior Donor Services Officer

Medecins Sans Frontieres

  • 5-day week
  • Dental plan
  • Medical plan

Reporting directly to the Donor Services Manager, the major responsibilities of this position are:

On Operation

  • Originate and implement methods to streamline existing procedures and processes to achieve greatest operation efficiency;
  • Anticipate problems and defines operation flow, donation processing procedures, and for new campaigns, products or initiatives;
  • Collect, analyse and report donations services performance figures and donors information;
  • Supervise monthly donation records reconciliation and the actual funds collected by Finance Department
  • Ensures the integrity, accuracy, and security of donation and donor records
  • Monitor transaction process and donations collected from different channels

On Team Management

  • Human resources management of junior staff and office volunteers;
  • Supervise Donor Services Unit to ensure delivery of donor services and donation processing according to the service standards set in the standard operating procedures
  • Supervise and manage third party services providers including monitor and review of performance; negotiation and renewal of service contracts in compliance to the audit requirement and the defined procedures of MSF-HK

The Ideal Candidate

  • University graduate with more than 5 year’s relevant work experience
  • Experience in donations processing in non-profit organizations or banks / financial institutions is an asset
  • Good understanding on banking credit card or direct bank transfer operation
  • Solid experience in customer service is a must
  • Excellent proficiency in written English and Chinese
  • Good understanding on banking credit card or direct bank transfer operation
  • Experience in system or database management
  • Committed to deliver objectives within timeline with minimum supervision
  • Commitment to the aims and values of Médecins Sans Frontières

How to Apply?

Send your motivation letter and full resume with expected salary and date of earliest availability by Apply Now. Applicants not invited for interview within 8 weeks may consider their applications unsuccessful. All information collected will be used for recruitment purpose only.

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