Reporting to the Head of Ecommerce, the incumbent is responsible for the ecommerce business management and maintenance in Asia Pacific (HK, CN, JP, KR, SEA ,TW). This position is based in HK.
- Optimize on-site merchandising, campaign pages, product pages and content to optimize product exposure, up-selling and cross-selling
- Review and refine storefront product/ campaigns/ content and coordinate with vendors/ service provider for any refresh and update
- Communicate in-season promotions, markdowns, price changes to cross functional partners for execution
- Coordinate with Marketing team for homepage refresh, paid marketing track, email marketing and promotion execution
- Regulate product price and update price list on a weekly basis for each channel
- Track inventory on-hand and prepare seasonal product launch for each channel
- Support ecommerce team to compile sales report and analyze key metrics
- Prepare competitors' analysis and provide actionable insights
- Handle customer complaints/ returns and product quality complaints
- Perform other ad-hoc promotions and campaign as required
- Bachelor’s degree in Business Administration, Ecommerce or related discipline
- 5 years or above relevant experience in ecommerce operations, on-site merchandising, website maintenance and customer services
- Strong analytical skills, familiar with Google Analytics and Google Data Studio will be an advantage
- Able to organize and prioritize assigned tasks to meet deadlines
- Flexible and adaptive to changing priorities
- Interest and knowledge in apparel, fashion, retail a plus
- Strong organizational, interpersonal, communication and presentation skills
- Proficient with MS Office, Advanced Excel, Word, PowerPoint; and agile to quickly adapt in-house reporting tools
- Fluent in English and Chinese, any other Asian language is a plus
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