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Job ref no.: CTF-06881
HKT Services Limited

Senior Executive, Customer Relationship Management

HKT Services Limited

Benefits
  • Discretionary bonus
  • Insurance plan
  • Medical plan

Job Responsibilities

  • To distribute regular reports with pointed analyses, provide progress update and recommendations for improvement.
  • To create custom reports to help with side projects and improvement to call center teams
  • To meet regularly in person with key stakeholders to discuss completed reports, educate about the process of report generation and share findings with action plans
  • To record and update team workflow and process documents
  • To complete special projects as assigned by management

Job Requirements:

  • Bachelor's Degree in Statistics and/or Business Writing is preferred.
  • 1-3 years’ experience creating and distributing business reporting for various audiences required.
  • 1-3 years of call center experience preferred
  • Details minded and strong presentation skill
  • Experience in analyzing and trending data with recommendations for improvement,
  • Comprehensive knowledge of contact center reporting software preferred and the Microsoft Office Suite with advanced skills in Excel and PowerPoint
  • Team-oriented and highly developed analytical and problem solving skills

 

We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please send us your resume (please put our ref no. on the application subject), stating your present and expected salary to Human Resources Department to email: career-cso@pccw.com.


For more information on other job opportunities of PCCW, please visit our website: www.pccw.com.
HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

Privacy Policy Statement - http://www.pccw.com/staticfiles/PCCWCorpsite/Terms%20of%20Use/Privacy%20Policy%20Statement/(PCCW)%20HR%20Privacy%20Policy%20Statement%20(version%20-%20Nov%202017).pdf

 

More job information
Job ref no. CTF-06881 (CT3115165-01#2135)
Salary
  • N/A
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 1 year - 3 years
Career Level
  • Non-management level
Education
  • Degree