Job ref no.: CT3111326-01#0247
DKSH Hong Kong Limited

Senior Executive, Customer Service

DKSH Hong Kong Limited

  • 5-day week
  • Birthday leave
  • Discretionary bonus
  • Shuttle bus
  • Special / extra leave

Job Descriptions

  • Support day-to-day operations in Customer Care Center – hotline handling, order fulfillment, complaint handling
  • Support data master maintenance on timely and accurate manners, for example, pricing, customer and/or other
  • Maintain and monitor the CRM platform
  • Report preparation and compilation for customer and management review
  • Key account management 
  • Maintain high standard of customer service excellence
  • Ad hoc project support of team


  • University graduate in any discipline
  • At least 5 years working experience in Customer Service, sales administration and/or order fulfillment
  • Good command of Microsoft applications
  • Good command of SAP and/or other ERP systems
  • Good command of English (written) and communication skills
  • Strong analytical skills and possess logical and critical thinking
  • Customer oriented and professional manner in handling phone calls
  • Strong writing and presentation skills are essential
  • Proactive and sound interpersonal skills

Working Location: Wong Chuk Hang

We offer 5-day work week, performance bonus and attractive benefits including medical insurance. Please apply with full particulars, contact number and current/ expected salary to People & Organziation Department, DKSH Hong Kong Limited, 23rd Floor, Tower A, Southmark, 11 Yip Hing Street, Wong Chuk Hang, Hong Kong or fax:2895 9711.

All personal data collected will be used for recruitment purpose only. Candidates will be contacted within 2 weeks if the background and experience are closely relevant to the job requirement.

More job information
Job ref no. CT3111326-01#0247
  • 18,000 - 25,000 / month
Job Function
Employment Term
  • Permanent
  • Full-time
  • 4 years - 5 years
Career Level
  • Non-management level
  • Asso. Deg or High Dip
  • Degree
Require to Travel
  • No travel