Job ref no.: CT3118369-01#0032
Shama Management Limited

Senior Executive / Executive, Guest Services

Shama Management Limited

  • 5-day week
  • Birthday leave
  • Compassionate leave
  • Dental plan
  • Discretionary bonus
  • Marriage leave
  • Medical plan
  • Special / extra leave
  • K + 2 more


  • Handling of check in and check out procedures such as meet and greet, payment collection, luggage handling and rooming
  • Handling incoming calls, tenant general enquiries, sales enquiries & viewing appointments
  • To carry out daily, weekly and monthly operation reports; and overseeing of check in and out documents
  • In coordination with Team Leader, Housekeeping handling of room assignments for housekeepers and coordinating with sales
  • Ensure the stock level of all goodies, amenities, inventory and cleaning supplies are accurate and aligned with TMS/Product system
  • Regular coaching of Coordinator, Guest Services
  • Assist supervisors to check room preparations prior to check in and on all administration works whenever necessary
  • Any other tasks as assigned by Assistant Manager/Manager, Operations as and when deem fit


  • Diploma or higher preferable in hospitality management
  • Fluent in spoken and written English, Cantonese and Mandarin
  • Knowledgeable in Microsoft Office Word, Excel, Power Point and the Outlook
  • 1-2 years in customer service/ hospitality experience
  • Candidates with more experiences will be considered as Senior Executive
  • Willing to work on shift is required
  • Immediately available is highly preferred

We offer attractive salary package, fringe benefit including annual leave, birthday leave, medical, dental and career path to the right candidates. Interested parties please send full resume with present and expected salary by e-mail ([via CTgoodjobs Apply Now ]).

Applicants who do not hear from us within six weeks of application should consider their applications unsuccessful. Information collected will be used for employment purpose only.

More job information
Job ref no. CT3118369-01#0032
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 1 year - 2 years
Career Level
  • Middle management level
  • Diploma or equivalent
Require to Travel
  • No travel