Shama Serviced Apartments Hong Kong

(Senior) Executive, Guest Services (Front Desk Agent)

Shama Serviced Apartments Hong Kong


  • Handling of check in and check out procedures such as meet and greet, payment collection, luggage handling and rooming
  • Handling incoming calls, tenant general enquiries, sales enquiries & viewing appointments
  • To carry out daily, weekly and monthly operation reports; and overseeing of check in and out documents
  • In coordination with Team Leader, Housekeeping handling of room assignments for housekeepers and coordinating with sales
  • Ensure the stock level of all goodies, amenities, inventory and cleaning supplies are accurate and aligned with TMS/Product system
  • Regular coaching of Coordinator, Guest Services
  • Assist supervisors to check room preparations prior to check in and on all administration works whenever necessary
  • Any other tasks as assigned


  • Diploma or higher preferable in hospitality management
  • Fluent in spoken and written English, Cantonese and Mandarin
  • 1-2 years in customer service/ hospitality experience
  • Less experience can be considered as Coordinator, Guest Services

We offer attractive salary package, fringe benefits including 5-day work week, annual leave, public holiday for all and prospective career path to the right candidates.

Interested parties please send full resume with current and expected salary:

By email : [via CTgoodjobs Apply Now ]
By fax : 3100 8500
Call us : 3100 8525 / 3100 8522
WhatsApp : 5686 4944

Applicants who do not hear from us within six weeks of application should consider their applications unsuccessful. Information collected will be used for employment purpose only. 

More job information
  • 5-day week
  • Birthday leave
  • Compassionate leave
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Marriage leave
  • Medical plan
Job Function
  • Central
Work Model
  • On-site
Employment Term
  • Permanent
  • Full-time
  • 2 years - 4 years
Career Level
  • Non-management level
  • Diploma or equivalent