Job ref no.: CT3127188-01#0038
Shama Management Limited

Senior Executive, Guest Services

Shama Management Limited

Key Responsibilities:

  • Overseeing the process and handling of guest documents; such as check in and out, guest preference, etc.
  • Check room preparations prior to check in and on all administration works whenever necessary
  • Ensure that proper and safe cleaning procedures are followed, interpret room status are in good standard in order to up sell rooms
  • Provide general routine and preventative property maintenance and facilities while as responding to service requests, track maintenance schedules and maintaining service and maintenance reports
  • In coordination with Team Leader, Housekeeping handling of room assignments for housekeepers and coordinating with sales
  • Conduct apartment viewing and building inspection by VIP visitor and maximize revenue by assisting in close sales to potential tenants
  • Provide constant on-job-coaching to the team members
  • Respond to guest enquiries and resolve guest complaints before referring unresolved guest concerns to appropriate entities for further action
  • Any other tasks as assigned by Assistant Manager/Residence Manager as and when deem fit


  • Diploma or higher preferable in hospitality management
  • Fluent in spoken and written English, Cantonese and Mandarin
  • 3-5 years in customer service/ hospitality experience
  • Willing to work on shift is required
  • Immediately available is highly preferred
  • Candidates with less experiences will be considered as Executive, Guest Services

We offer attractive salary package, fringe benefit including annual leave, birthday leave, medical, dental and career path to the right candidates. Interested parties please send full resume with present and expected salary By email [via CTgoodjobs Apply Now ]

Applicants who do not hear from us within six weeks of application should consider their applications unsuccessful. Information collected will be used for employment purpose only. 

More job information
Job ref no. CT3127188-01#0038
Job Function
  • Fortress Hill
Employment Term
  • Permanent
  • Full-time
  • 3 years - 5 years
Career Level
  • Middle management level
  • Diploma or equivalent
Require to Travel
  • No travel
  • 5-day week
  • Birthday leave
  • Compassionate leave
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Marriage leave
  • Medical plan
  • Year-end bonus
  • … + 4 more