Job ref no.: SGEO/CT/0321 (CT3129572-01#0005)
Tung Nam Lou Hotel

Senior Guest Experience Officer - Front Office

Tung Nam Lou Hotel

It might be you…

Do these hashtags fit your profile? #awesome #proactive #passionate #open-minded #well-organised #customer-oriented #sociable #loveart… 

Most importantly, do you enjoy working in an ever-changing interdisciplinary environment?


Senior Guest Experience Supervisor is expected to...

  • Provide high-quality customer service to and ensure guest satisfaction;
  • Maintain a good relationship with all guests;
  • Assist in front desk daily operations including registration, cashier, email enquiries, phone calls, data updating and travel advice, also Workspace and City Terrace daily operations;
  • Ensure the check-in/check-out procedures and services are up to standard;
  • Liaise with various departments to ensure operation smoothness and service excellence.


If you happen to have...

  • Diploma / Certificate Holder in Hospitality or Tourism Management or related disciplines;
  • Minimum 2 years’ guest service experience in front office operation;
  • Experience in Boutique Hotel will be an advantage;
  • Mature, independent and excellent problem-solving skills;
  • Customer-focused, energetic, detailed-oriented, pleasant personality with good interpersonal & communication skills and can be a good team player;
  • Good command of spoken Cantonese, English and Mandarin;
  • Proficiency in Microsoft Office applications and Opera System will be an advantage.

Don't wait any longer. Take action and see for yourself. Send us your resume if you are interested in this position.

We offer long-term career prospect and a competitive remuneration package to the appointed candidate. Interested parties are invited to send in their applications, quoting the job reference number, stating availability, present and expected salary by email to [our mailbox through CTgoodjobs Apply Now ]

Personal data collected will be used for recruitment purposes only. Applicants not being notified within 8 weeks of applying should consider their applications unsuccessful.


More job information
Job ref no. SGEO/CT/0321 (CT3129572-01#0005)
Job Function
  • Yaumatei
Employment Term
  • Permanent
  • Full-time
  • 2 years - 3 years
Career Level
  • Non-management level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • 5-day week
  • Birthday leave
  • Compassionate leave
  • Dental plan
  • Discretionary bonus
  • Examination leave
  • Insurance plan
  • Marriage leave
  • Medical plan
  • … + 4 more